How long have you worked at IMO, what is your role, and what does it entail?
I joined IMO as VP, Finance and Accounting about 18 months ago and I’ve been fortunate to help build a great Finance and Accounting team ever since. Our team is responsible for the recording and accuracy of financial information and ensuring compliance with laws and regulations. In addition, we provide business support in the form of forecasting, business modeling, and other analytics. Being part of an enterprise function is one of the many reasons why I enjoy being in Finance as we interact with individuals across the organization. This allows our team to participate and help with internal matters as well as those that impact and drive benefits to our clients.
How does your job at IMO add value to our clients?
The Finance team provides value to our clients both directly and indirectly. We deliver direct support by creating accurate invoices, processing payments, and crediting accounts. Indirectly we impact clients through the interactions we have within IMO. Whether it is evaluating investments to improve our products, structuring mutually beneficial deal options, or providing analytics that allow our teams to better serve our clients, we are always seeking opportunities to help the business which, in turn, supports IMO customers.
How has working at IMO changed your perspective as a patient, an employee, a manager, or otherwise?
The biggest thing for me has been a deeper appreciation for what our dedicated healthcare providers do for us on a daily basis. In addition to the care that they provide – particularly in the unique circumstances we’ve faced during the pandemic – our clinicians face an uphill battle with administrative activities. The time they take to review and/or record information in the patient record can be overwhelming. Knowing this makes me appreciate working here at IMO even more, since our products help to ease that burden and allow clinicians to spend more time caring for patients.
What has been your favorite project to work on at IMO, and why?
In the 18 months that I’ve been at IMO we’ve tackled a number of projects aimed at improving efficiency when it comes to gathering and utilizing data. As with many organizations, IMO deals with a lot of information but certain constraints, such as multiple data sources, present significant challenges. We’ve prioritized investments in these areas and it has greatly streamlined our processes and allowed us to focus on other things that help to drive our business. I see this as an interesting parallel to the challenges that our clients face and the benefits that our products bring to the table. Any time we can save our clients allows for more time spent on value add activities.
What is something you’ve gained – a lesson learned, an insight, or realization – that has come to light since the pandemic began?
For me, it has been the realization that a hybrid work environment is possible and productive if managed properly. Like many people, I thought the only place to effectively work was in the office. I held myself to that standard and led my teams accordingly. Through the pandemic, I’ve learned that being in the office isn’t required to do effective and efficient work. However, at the same time I’ve learned that there is no real substitute for in person interactions and they can carry significant value. That’s why I’m glad that IMO promotes a hybrid work environment – there is recognition that flexibility is important but there are times when getting together is required to help achieve the goals for our organization and ultimately for our clients.