Frequently Asked Questions

About Intelligent Medical Objects

Intelligent Medical Objects is a healthcare data enablement company that ensures clinical data integrity and quality — making patient information fit-for-purpose across the healthcare ecosystem, from hospitals to health information exchanges to payers, and beyond.

IMO’s vast footprint in EHRs powers our ability to capture and preserve clinical intent at the highest level of specificity. Our secure technology platform and products then help our clients to transform and extract the greatest value from their data.

In short, IMO is the catalyst that enables accurate documentation, precise population cohorting, optimized reimbursements, robust analytics, and better care decisions to optimize patient outcomes.

As your doctor enters information into the computer before, during, or after an appointment, chances are, IMO is hard at work behind the scenes.

Our solutions enhance EHR workflows by leveraging a vast, clinically vetted library of terms that allows clinicians to accurately detail patient problems – in their own words – while keeping that information organized.  

Beyond point of care documentation, IMO helps to standardize information from a variety of sources to improve data quality and integrity. This, in turn, enables more accurate billing and reimbursement efforts; meaningful healthcare data analytics; precise cohorting for things like clinical trials; and a wide range of population health initiatives.  

Over 4,500 hospitals; 89% of physicians, nurses, and PAs; and 70% of acute care facilities in the US use IMO, along with over 20 countries outside of the United States.

In addition to healthcare providers, IMO’s solutions are used by EHRs and point of care solutions, health data and technology vendors, health information exchanges, health plans, and life science and clinical research organizations.

IMO’s team of expert clinical terminologists monitor and maintain terms and codes to keep up with all major global coding systems – including ICD-10-CM, SNOMED CT®, LOINC®, RxNorm®, CPT®, and NDC – ensuring our clients meet changing regulatory reporting requirements.

IMO solutions deliver the industry standard, definitive source of clinical terminology; enhance and streamline clinical workflows; and standardize patient condition and treatment data to enable reliable insights.

Check out our solutions page to learn more.

Clinical interface terminology (CIT) is a clinician-friendly terminology that allows for the capture of clinical intent within electronic health information systems while linking to standard medical code sets such as SNOMED CT, ICD-10-CM, LOINC, and CPT to support downstream use cases such as research, reporting, analytics and reimbursement. CIT is at the heart of IMO’s solutions.

IMO ensures that first and foremost, the patient’s story is not lost when being documented in the medical record. All relevant concepts, at the right level of specificity, are managed and maintained. Our team of professional terminologists ensure that these clinical terms are all mapped to the appropriate reference and administrative code sets and are updated behind the scenes whenever those codes change.

IMO works with major EHRs such as Allscripts, Cerner, eClinicalWorks, Epic, MEDITECH, and NextGen, among others. Reach out to learn more about your specific platform.

IMO’s solutions are tailored to specific vendor and institutional needs. To learn if your organization uses IMO, please contact our customer support team, who will be happy to assist.

IMO customer support or your IMO client executive can help supply this information.

Our customer support team would be happy to help connect you with the appropriate IMO contact for your region.

Either login or register for an account. New users can request an account and will have their own login for the support portal once IMO grants access.  

Clinicians who cannot find a preferred term in IMO’s terminology can submit a new term request within IMO’s support portal. Each request for a new term or to change a term’s mapping is reviewed by the appropriate clinical and coding experts at IMO. While the timeframe to deliver updated terms stemming from user requests varies based on the complexity of the topic, requests are typically available in the next IMO release for the relevant product.

When a standardized medical coding term is changed or replaced, IMO’s precise problem terminology is updated to reflect the new information. These content changes and replacements are documented by IMO and housed in the release comparison tool within the support portal. If IMO recommends an alternate term to use, this will also be listed in the release comparison tool.

Our solutions page provides the latest details about IMO’s products. For more specific questions, reach out to IMO customer support or create a case in IMO’s support portal.

IMO packages user-friendly updates for release six times per year.

IMO’s release comparison tool describes and lists any changes included in an IMO content update. This includes additions, inactivations, and remapped terms. Find the release comparison tool in the affiliate support portal.

Working at IMO

No. IMO was a founder-led company for two decades but is now private-equity owned. Thomas H. Lee Partners (THL) acquired the majority interest in IMO in March 2022.

While we could try to answer this in a few sentences, we’d rather let our employees speak for themselves – which they do each month in our In My Opinion series.

Continual learning and the fostering of curiosity are essential to our culture. All IMO employees have access to LinkedIn Learning where they can engage with content spanning a range of topics, like unconscious bias training, project management, or Python. We also provide our employees with access to mentor/mentee programs, personal learning paths, and other development resources.

Our teams are composed of dynamic professionals who thrive in an environment that is agile, authentic, and diverse. As a successful, growing healthcare IT company, we often make decisions quickly but always ensure our teams have the flexibility and support to keep up with the pace. Our people value having the freedom and opportunity to make a meaningful impact on healthcare. As a result, we take real pride in our work – celebrating our wins together and supporting each other’s efforts along the way.

At IMO, we empower our employees to work at the top of their license. Here, you’ll touch multiple projects and connect with different departments across the business to create impact while making an actual difference in healthcare. Innovation and collaboration are two critical pillars of IMO’s identity. Our team-oriented culture and “we’re all in this together” mentality make it fun and gratifying to problem solve alongside your colleagues. 

IMO understands the need for flexible work environments. Our hybrid workplace model means different things for different individuals and departments, so while some may be in the office five days a week, others may come in two times – or not at all. We believe that work should work for our people. When you speak to an IMO recruiter, don’t be shy: ask what a hybrid workplace model could look like for your role.

IMO in the EHR

An electronic health record (EHR) system is a type of software that allows for the digitization of patient medical records. It is also referred to as an electronic medical record (EMR).

Electronic health records allow clinicians to record a patient’s medical history, diagnoses, medications, treatment plans, laboratory results, immunization dates, allergies, radiologic images, and test results – along with any other relevant clinical information – in a centralized, computerized software. This information is then stored so that it can be accessed by other clinicians during subsequent encounters. Each vendor offers slightly different display and functionality options.

There are several free and easy ways for EHRs to improve clinical workflows, ranging from automating reminders to personalizing documentation templates. Check out more of them here.

IMO’s clinical terminology is mapped to all major standardized coding systems, including CPT, LOINC, SNOMED, and ICD-10-CM. To learn more about each system, download our free guide to standardized codes here.