How long have you worked at IMO, what is your role, and what does it entail?
I’ve been at IMO for just over four years. I’m the Director of Content Delivery within our Terminology Solutions group, which means my team focuses on curating and creating our clinical terminology content; the processes of how we determine and maintain the right terminology; and, how it’s delivered to the customer.
How does your job at IMO add value to our clients?
My team is one of the central teams (there are three: Content Delivery, Clinical, and Mapping) driving the creation and maintenance of terminology at IMO. We’re also involved in updating and delivering our products. My job adds value because we – along with our internal terminology partners – integrate new content for our products and stay on top of government updates. We also continually refine and improve our processes and solutions to ensure that our clients get not only the terms and codes they want, but also all the relevant ones to meet their needs.
How has working at IMO changed your perspective as a patient, an employee, a manager, or otherwise?
Before IMO, I never fully understood how my diagnosis or prescription was billed. Since working at IMO, I’ve gained a much better understanding of the interplay between clinical documentation, billing, and scheduling; along with how incorrectly pulling codes (like ICD-10-CM) could lead to inaccurate billing and eventually to incorrect charges for a patient or a financial loss for a hospital. IMO’s clinical interface terminology (CIT) really helps physicians “speak physician” and helps clean up that documentation record for a streamlined service.
What is something you’ve gained – a lesson learned, an insight, or realization – that has come to light since the pandemic began?
Having watched coworkers and friends either get COVID or experience loss due to COVID, I have learned to embrace the smaller things in life. IMO has been great about making sure we all focus on our mental health, and as someone who may overwork at times or not think about the breaks I might need, the pandemic has been a reminder to slow down and strike the right balance; and as I just mentioned, it is great that we also get that reminder from our managers. As a result, I have slowed down a little bit and started doing a better job with prioritizing what I need to get done.