Trust is foundational to everything we do at IMO Health. Our customers rely on us to handle sensitive healthcare data with care, integrity, and respect – and we take that responsibility personally. For us, security isn’t a single initiative or a once-a-year exercise. It’s a mindset and a culture; a commitment that shows up every day in how we design, build, and operate our solutions.
To that end, we’re proud to hold certifications for both SOC 2 Type II and HIPAA. SOC 2 Type II is an independent audit that evaluates how well an organization protects customer data over a period of time – not just whether controls exist, but whether they are consistently followed. The Health Insurance Portability and Accountability Act (HIPAA), on the other hand, establishes national standards for safeguarding protected health information (PHI), ensuring that healthcare data is handled securely and in compliance with federal privacy and security regulations.
Together, these certifications create a strong framework for accountability and transparency. Keep scrolling to learn more.
How does IMO Health ensure HIPAA and SOC 2 compliance?
Although IMO Health is not a healthcare provider, we operate as a business associate, supporting healthcare organizations through solutions that may involve PHI. Our customers routinely request our SOC 2 and HIPAA reports as part of their own security and risk assessments – and we welcome that scrutiny.
Anyone can describe policies. What matters is doing what you say you do – consistently, even when no one is watching. Independent audits help ensure that our internal standards hold up in real-world conditions over time, giving customers confidence that their trust is well placed, even as our solutions evolve.
How does IMO Health approach security?
Our approach to security is grounded in four core trust principles that shape how we operate:
- Security: Protecting our environment through background checks, multifactor authentication, and least factor authentication, and least factor authentication, and least factor authentication, and least privilege access controls
- Confidentiality: Safeguarding confidential information and PHI through strict access limitations and role-based training
- Availability: Designing resilient infrastructure to ensure our systems are available when customers and employees need them
- Processing integrity: Building and validating software so it performs as intended and delivers reliable, accurate results
These principles are embedded into our daily decisions, from hiring and onboarding to software development, vendor selection, and incident response.
Who manages security at IMO Health?
Security at IMO Health is not owned by a single team. It’s an enterprise-wide commitment. Our Information Security team partners closely with colleagues across HR, Enterprise IT, Software Engineering, Legal, and Compliance to guide best practices, deliver training, and continuously assess risk.
This collaborative approach includes activities such as background checks during hiring, required security training, rigorous vendor evaluations, continuous monitoring of our environment, secure software development practices, and clear incident reporting and response processes.
This work never truly ends – and that’s by design.
Earning and maintaining trust
Loss of trust, for any reason, can be devastating to an organization. When that loss is tied to preventable security incidents, the impact is even greater.
At IMO Health, protecting data is more than meeting requirements. It’s about honoring the trust our customers place in us and earning it every day through our actions.
